FAQ

Compatibility

Is the EVduty charging station compatible with my vehicle?

Yes, the EVduty charging station meets the SAE J1772 standard used for all plug-in vehicles sold in North America.

Variants

What is the difference between the version with a NEMA 6-50 plug and the version with a NEMA 14-50 plug?

The NEMA 6-50 is a «welder plug» whereas the NEMA 14-50 is a «stove plug». The NEMA 14-50 is also seen in RV parks. If you are unsure of the best option for you, consult an electrician.

I have the basic (non-smart) EVC30 charging station, is there an «upgrade» available to make my charging station smart?

Yes, an upgrade package will be available once the smart version is released. The package will be compatible with the EVC30 only.

Outlets

Can I connect the charging station to a dryer or stove outlet?

The EVduty charging station is available with a NEMA 14-50 port (stove).

Grant

How do I get the Quebec government grant?

You will find information on the Drive Electric program and the necessary forms at the following address: http://vehiculeselectriques.gouv.qc.ca/english/particuliers/remboursement.asp

Do other provinces offer a grant?

Ontario : http://www.mto.gov.on.ca/english/vehicles/electric/charging-incentive-program.shtml

Colombie Britannique (Multi Unit Residential Building) : http://pluginbc.ca/charging-program/murb/

Installation

How much does the installation cost?

Installation costs vary depending on the context. You must ask for a submission from a master electrician.

On average, the installation can cost between $350 to $500.

Can you recommend a master electrician for the installation?

Yes, see the EVduty representatives and installers’ page.

Can the EVduty charging station be installed outside?

Yes, the EVduty charging station is certified for outdoor installation.

For an outdoor installation, does the EVduty charging station have to be protected?

No, it is not necessary to protect the EVduty charging station. However, care must be taken to ensure that the plug is oriented downwards or inserted into a holster between uses (to prevent water, snow or ice from accumulating inside). Also, make sure that the cable is not in the way of a snow blower or lawn mower!

Is it necessary to use the NEMA 6-50R or 14-50R casing sold by Elmec?

For an indoor installation, ask your electrician to install a standard NEMA 6-50R or 14-50R outlet.

For an outdoor installation, Elmec offers a casing that meets requirements regarding electrical installation and is adapted to our charging station’s plug (the lid closes completely on the plug and can be secured with a padlock) but other products exist on the market. We invite you to discuss this with your electrician.

Charging time

How long will it take to recharge my car with the EVduty charging station?

Typically, level 2 charging (240V) is about 4 times faster than level 1 charging (120V).

However, level 2 charging time (240V) depends on several factors: the vehicle's on-board charger power, battery size, and charge level at the beginning of the charging session. The charging power of the on-board charger is expressed in kW. An on-board charger of 6.6 kW will draw 6.6 kWh in one hour, 12.12 kWh in 2 hours... etc. Until battery is full.

Limited electrical box

My electrician tells me there is no more «room» in my electrical box for a 30 amp charging station (40A circuit breaker). Is it possible to limit the charging station’s power?

Yes. It is possible to limit amps to 24, 20, 16. Call Elmec to get instructions for adjustments.

Will the charging station’s power limitation affect charging time?

If your vehicle’s on-board charger is of 3.3 or 3.6 kW, then no. For others, charging time will be a little longer.

Will it be possible to restore power later?

Yes. Contact your EVduty representative or the manufacturer.

Parts

What spare parts are available for the EVduty charging station?

  • 25-feet connector cable
  • Upgrade package for smart charging station (EVC30 model) - available soon.

Charging tips

Is it better to unplug the vehicle once the battery is full?

No, you can leave the vehicle plugged in - especially in very hot or very cold weather. Consumption is negligible once the battery is full.

Should I deplete the battery before recharging?

No. Recharge when you need it or when you have the opportunity.

Is it dangerous to charge my car in rainy or stormy weather?

No. The connection between the vehicle and the plug is waterproof. The wiring, the plug and the charging station are insulated. The charging station is also protected against current variations.

Type of outlet

NEMA_prises-outlets.png